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Revised: April 11, 2006
Lexmark™ T62X
4069-5xx/7xx
Table of Contents
Start Diagnostics
Safety and Notices
Trademarks
Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
4069-5XX/7XX
Edition: April 11, 2006
The following paragraph does not apply to any country where such provisions are
inconsistent with local law
: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not
allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at
ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without incurring any obligation
to you.
ImageQuick, Optra Forms, PictureGrade and StapleSmart are trademarks of Lexmark
International, Inc.
Lexmark and Lexmark with diamond design,
Pre
bate and MarkNet are trademarks of
Lexmark International, Inc., registered in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
PCL is a registered trademark of the Hewlett-Packard Company.
Other trademarks are the property of their respective owners.
© Copyright Lexmark International, Inc. 2001.
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
P/N: 12G3959
4069-5XX/7XX
Table of Content
Laser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
General Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Maintenance Approach
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Tools Required for Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Acronyms
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Diagnostic Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service Error Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
User Status Screens
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
User Attendance Messages
. . . . . . . . . . . . . . . . . . . . . . . 2-29
Power-On Self Test (POST)
. . . . . . . . . . . . . . . . . . . . . . 2-41
Symptom Tables
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Service Checks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Charge Roll Service Check
. . . . . . . . . . . . . . . . . . . . . . . 2-47
Cover Open Switch/Cable Service Check
. . . . . . . . . . . . 2-49
Dead Machine Service Check
. . . . . . . . . . . . . . . . . . . . . 2-50
Duplex Option Service Check
. . . . . . . . . . . . . . . . . . . . . 2-53
Envelope Feeder Option Service Check
. . . . . . . . . . . . . 2-56
Fan Service Check
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
Cold Fuser Service Check
. . . . . . . . . . . . . . . . . . . . . . . . 2-65
Hot Fuser Service Check
. . . . . . . . . . . . . . . . . . . . . . . . . 2-67
Fuser Solenoid Service Check
. . . . . . . . . . . . . . . . . . . . . 2-68
Input Sensor Service Check
. . . . . . . . . . . . . . . . . . . . . . 2-68
Input Tray(s) Option Service Check
. . . . . . . . . . . . . . . . . 2-69
High-Capacity Feeder Input Tray Service Check
. . . . . . . 2-72
Main Drive Service Check
. . . . . . . . . . . . . . . . . . . . . . . . 2-85
Operator Panel Service Check
. . . . . . . . . . . . . . . . . . . . 2-86
Options Service Check
. . . . . . . . . . . . . . . . . . . . . . . . . . 2-88
Output Bin Sensor Standard Tray Service Check
. . . . . . 2-90
Output Expander Service Check
. . . . . . . . . . . . . . . . . . . 2-91
High-Capacity Output Stacker Service Check
. . . . . . . . . 2-96
5-Bin Mailbox Service Check
. . . . . . . . . . . . . . . . . . . . . . 2-99
Paper Feed Service Check
. . . . . . . . . . . . . . . . . . . . . . 2-105
Parallel Port Service Check
. . . . . . . . . . . . . . . . . . . . . . 2-107
Printhead Service Check
. . . . . . . . . . . . . . . . . . . . . . . . 2-108
iii
4069-5XX/7XX
Print Quality Service Check
. . . . . . . . . . . . . . . . . . . . . .2-109
Smart Cartridge Contact Assembly Service Check
. . . . .2-121
Serial Port Service Check
. . . . . . . . . . . . . . . . . . . . . . . .2-122
Toner Sensor Service Check
. . . . . . . . . . . . . . . . . . . . .2-122
Transfer Roll Service Check
. . . . . . . . . . . . . . . . . . . . . .2-123
StapleSmart Finisher Service Check
. . . . . . . . . . . . . . .2-125
Diagnostic Aids
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Diagnostic/Configuration Menu
. . . . . . . . . . . . . . . . . . . . . .3-1
Configuration Menu
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Diagnostic Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Exiting the Diagnostics Mode
. . . . . . . . . . . . . . . . . . . . . . .3-6
Device Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Quick Disk Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Disk Test/Clean
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Flash Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Disabling Download Emulations
. . . . . . . . . . . . . . . . . . . . .3-8
Duplex Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Duplex Quick Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Duplex Sensor Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Duplex Motor Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Duplex Feed 1 Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Duplex Feed 2 Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Error Log
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Viewing the Error Log
. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Clearing the Error Log
. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Hardware Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
LCD Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Button Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
SDRAM Memory Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
ROM Memory Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Parallel Wrap Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Serial Wrap Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Input Tray Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Input Tray Feed Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Input Tray Sensor Test
. . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Output Bin - Feed to all Bins Test
. . . . . . . . . . . . . . . . . . . . . .3-20
Output Bin Feed Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Output Bin Sensor Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Finisher Tests, StapleSmart Finisher Option
. . . . . . . . . . . . . .3-24
Base Sensor Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
StapleSmart Finisher Tests
. . . . . . . . . . . . . . . . . . . . . . . .3-26
StapleSmart Finisher Sensor Test
. . . . . . . . . . . . . . . . . .3-27
iv
Service Manual
4069-5XX/7XX
5-Bin Mailbox Diverter Test
. . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Registration
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Printer Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Setting the Page Count
. . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Viewing the Permanent Page Count
. . . . . . . . . . . . . . . . 3-30
Maintenance Page Count
. . . . . . . . . . . . . . . . . . . . . . . . 3-31
Setting Configuration ID
. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Restore EP Factory Defaults
. . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Print Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Print Quality Test Pages
. . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Printing Menu Settings Page
. . . . . . . . . . . . . . . . . . . . . . 3-36
Auto Compensator Operation
. . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Autoconnect System, Paper Tray Options, Envelope Feeder and
Output Expander Operations
. . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Electrical
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Fuser Operation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Hot Roll Fuser
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Paper Feed Jams
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Paper Jams - Base Printer
. . . . . . . . . . . . . . . . . . . . . . . . 3-40
Paper Jams - Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Repair Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-Sensitive Parts
. . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Adjustment Procedures
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Duplex Motor Drive Belts
. . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Fuser Solenoid Adjustment
. . . . . . . . . . . . . . . . . . . . . . . . 4-3
Gap Adjustment
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Printhead Assembly Adjustment
. . . . . . . . . . . . . . . . . . . . 4-4
Paper Alignment Assembly Adjustment
. . . . . . . . . . . . . . . 4-5
Screw Identification Table
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removal Procedures
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Covers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Center Pan Assembly
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Board
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Card Assembly (NAND Flash)
. . . . . . . . . . . . . . . . . . . . . 4-18
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Developer Drive Assembly
. . . . . . . . . . . . . . . . . . . . . . . . 4-20
Duplex Board
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Front Cover Assembly
. . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Front Cover Door
. . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Duplex Motor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
EMC Shields
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Fan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
v
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